We are seeking a proactive and persuasive Recovery Collection Telecaller to join our bank’s collection team. The primary responsibility is to contact delinquent customers over the phone, remind them of their outstanding payments, and negotiate repayment schedules in accordance with the bank’s policies and regulatory norms.
Make outbound calls to customers with overdue payments on loans, credit cards, or other banking products.
Explain the outstanding dues and their implications (including penalties, legal actions, etc.).
Persuade and negotiate with customers to make payments or agree to structured repayment plans.
Update customer interactions and payment commitments in the system accurately.
Follow up regularly with defaulters as per the recovery strategy.
Escalate complex cases to the team leader or legal department if necessary.
Meet daily/weekly/monthly targets for call volumes and recovery amounts.
Maintain professionalism and adhere to compliance and regulatory guidelines (e.g., RBI rules).
Handle inbound calls and assist customers with their queries related to dues or payment options.
